Refund policy
Return & Refund Policy
At Cryora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
• The item must be unused and in original condition.
• The product must be in its original packaging.
• Proof of purchase/order confirmation is required.
Items damaged due to misuse, improper handling, or normal wear are not eligible for returns.
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Refunds
Once your returned item is received and inspected, we will notify you about the approval status of your refund.
If approved:
•Refunds will be processed to your original payment method.
•Please allow 5–7 business days for the amount to reflect in your account.
Shipping charges are non-refundable unless the item received was damaged or incorrect.
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Damaged or Wrong Products
If you receive:
•a damaged item,
•defective product,
•or wrong item,
please contact us within 48 hours of delivery with:
• order number,
• clear photos/videos of the product,
• packaging images.
We will arrange a replacement or refund after verification.
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Non-Returnable Items
The following items cannot be returned:
•Used products
•Items damaged after delivery
•Products without original packaging
•Clearance or final-sale items
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Cancellation Policy
Orders can be cancelled within 12 hours of placing the order.
Once the order is shipped, cancellation requests cannot be accepted.
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Contact Us
For return, refund, or cancellation requests, contact us at:
Email: mozaid586@gmail.com
We aim to respond within 24–48 business hours.